Terms & Conditions

Terms & Conditions

Piping Live is part of The National Piping Centre.

Terms & Conditions
Check out our ticketing suppliers:
The National Piping Centre's terms of use can be found here

Inplayer: You can find InPlayer’s terms and conditions on the following link:http://inplayer.com/terms/  . By creating an account you automatically agree to the Terms & Conditions.

Ticketweb: You can find Ticketweb's Terms of Purchase here:


Terms and Conditions for Glasgow International Piping Festival 2021 
The words Piping Live! and Glasgow International Piping Festival are used interchangeably throughout these Terms and Conditions. They all refer to the legal entity as stated in Legal Information section below.
Ticket Exchanges and Refunds
Coronavirus related refund policy
We all like to have something to look forward, but we understand that our audiences may be reluctant to plan ahead due to the uncertainty caused by Covid-19 (Coronavirus). To reassure our customers, we are working with our ticketing partner Ticketweb to provide assistance should you need to cancel your tickets due to a positive test or self-isolation notice.
If you are unable to attend your in-person event at Piping Live! 2021 for any reason related to Covid-19, we will refund the full cost of the ticket. Due to social distancing requirements, any refunds would apply to a whole seating bubble. Unfortunately we are unable to refund individual tickets within a seating bubble.
Refunds must be requested up to 24 hours in advance of the performance by going online to Ticketweb here. Go to this link, then on the left of the screen, there are items about COVID-19.
Booking and Postage fees are non-refundable. Refunds will only be issued to the customer who made the booking.
For information on COVID mitigation measures that Piping Live! is putting in place to protect all concert goers and staff CLICK HERE
Standard Refund and Exchange Policy
No refunds will be given except in the event of cancellation of a performance. If an event is cancelled, Piping Live!’s liability will be to the customer who made the original purchase and will be limited to the cost of the tickets purchased.
We do not allow the resale of our tickets for private commercial gain. Tickets are sold for use by the buyer and their party. We will cancel tickets if there is any breach of this condition and refuse entry without a refund. For your own peace of mind, please only buy from our official outlet for in person tickets, TicketWeb
Ticket Donations
If you are unable to attend a performance, we will accept the fees paid for your tickets as donations. Please note that you will not receive a refund for either the cost of your ticket(s) or any fees.
Fees
All ticket prices are inclusive of VAT. There may be additional booking fees charged by the ticketing provider, Ticketweb
Ticket Despatch
When you book tickets to Piping Live! events, you can choose either to use electronic tickets, or you can have your tickets mailed to you for an additional cost. If you are booking online, this choice will be indicated when the contents of your shopping basket are confirmed. Due to Covid-19, we are currently not offering the option to collect tickets in person.
Please see TicketWeb terms (link above) for full terms.
Latecomers
Latecomers may be asked to wait until a suitable break in the performance before they can enter the auditorium. If there is no suitable break, latecomers may not be admitted.
Legal Information
Glasgow International Piping Festival – Piping Live! - is a company limited by guarantee and incorporated in Scotland (No 256248) with charitable status (SC04875)  with its registered office at The National Piping Centre, 30-34 McPhater Street, Glasgow, G4 0HW. The National Piping Centre VAT registration number: GB 927 1630 28
Programme Changes
Tickets are sold subject to Glasgow International Festival’s right to alter or vary the programme due to circumstances beyond its control without being obliged to refund monies or exchange tickets.
Photography Consent
Ticket holders consent to being filmed, photographed and recorded as members of the audience. The resulting film footage, images and recordings may be used to promote the Piping Live! and its activities in print, in the media and on websites. Piping Live! will endeavour to inform attenders prior to the commencement of the event if filming is to take place. Ticket holders consent to the recording and filming of themselves as members of the audience.
We conduct photography and filming in The National Piping Centre and around the site for purposes including archive recording, press and promotional photography, and the production of marketing materials. We keep these recordings and photos in perpetuity.
Terms and Condition Changes
Glasgow International Piping Festival reserves the right to alter or amend these terms and conditions without prior notification.
Use of Recoding Equipment
The use of cameras, tape recorders or any other electronic or digital recording, photographing or imaging devices is not allowed inside the auditorium. Mobile phones, beepers and pagers must be switched off at all times.
Terms and Conditions for Watching Online
Online events will start on time and Piping Live!  takes no liability for any technical issues suffered by the customer.
If a technical delay or issue arises from Glasgow International Piping Festival that causes the session to start late or suffer detrimental disruption, then we will ensure you receive your full allocation of time or look to reschedule if appropriate.
Whilst we endeavour to provide the best service possible for online delivery, there are some elements to your digital experience that we cannot fully control.
Video quality may not be fully consistent throughout the event, including some variations of image quality and the occasional pause or stutter in sound. This should be a rarity and we would not consider this a technical issue unless it severely affects the delivery of the session.
You are responsible for ensuring that you have access to equipment and a suitable internet connection that provides access to the livestream and other resources provided by Glasgow International Piping Festival
Livestreams
Tickets for any of Piping Live!'s live streams are also subject to the following conditions:
Your ticket entitles you and your household to access and watch the specified Live Stream on a single device via your online Inplayer account through the Piping Live! website. The stream will be broadcast live/premiered at the specified time (which, unless otherwise stated, is shown in British Summer Time) and will then be available through that link until 23:59 seven days after the event. Glasgow International Piping Festival accepts no liability for any technical issues suffered by the customer or for the customer missing the Live Stream.
You may display the live stream on a single device and for your own personal and private use only. It is not licensed for any educational use, including and on behalf of all libraries and educational institutions worldwide. You may not modify, copy, distribute, transmit, display outside a personal and private setting, perform, reproduce, publish, license, create derivative works from, transfer or sell this live stream. Commercial use of this live stream in any form is strictly prohibited.


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